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Why that call centre wants to get you off the phone…
I’ve just run a session for Coventry Chartered Management Institute and asked the audience “Who has felt rushed off the phone when calling a call/contact centre?”. Most hands went up. I then asked how...
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Too many measures, not enough space?
A really common problem I see is that at some point, no matter how small you make the graphs and tables, you run out of space to show everything you want to show in a report or dashboard. What do you...
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How to keep your reports short and effective
Which is the easier question to answer?: “Tell me about France” or, “Tell me about the restaurants in the village of Venosc that serve Italian food” ? It’s very obviously the latter (assuming you have...
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